National Emergency Number Association (NENA)

In 2013, a suggested standard for the management of acute, traumatic and chronic stress issues experienced by 9-1-1 professionals was developed by subject matter experts throughout the country. In preparation for the emotional fallout of NextGen 9-1-1, to include texting to 9-1-1 and live streaming videos in to Comm Centers, this standard suggests what agencies should do to prepare for and manage their 9-1-1 professional’s experiences before and after traumatic events, to include peer support, access to counseling, and evidence based trauma intervention techniques.